Shipping policy
Shipping policy.
Shipping times, tracking, and help with delivery.
For the destinations available at checkout.
Business days before shipment.
Includes processing and transit. Business days.
Where we ship
We offer free standard shipping to the countries and regions available at checkout. If your destination is not available, contact us before ordering.
Orders ship directly from our fulfillment partners in China. Shipping availability can vary by product and destination.
Delivery times
- Processing: 2–4 business days before shipment.
- Transit: usually 5–10 business days after shipment.
- Total estimated delivery: 7–15 business days from placing your order.
Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Any different estimate for a product or destination will be shown before you order.
Customs checks, holidays, weather, and local carrier delays can affect arrival times.
Tracking your order
We will email your tracking details after your order ships. Use the link in that email for the latest available updates.
The first carrier update can take 3–6 business days to appear. A tracking number alone does not confirm that the carrier has received the parcel. If there is still no update after that time, contact us with your order number.
Separate packages
Items in the same order may ship separately and arrive on different days. We will provide the available tracking details for each package. There is no extra standard shipping charge for split deliveries.
Late or missing orders
If your order has passed its estimated delivery window, contact us. We will check with the fulfillment partner and carrier.
If we cannot ship within the time promised when you ordered, we will contact you with a revised shipment date and the option to cancel for a full refund. Where required, we will ask for your agreement to the delay.
If a parcel is confirmed lost, we will offer a replacement or refund. This process does not limit any refund or delivery rights you have under applicable law.
Marked as delivered
Check the delivery address, safe places around your property, and whether someone accepted the parcel for you. If you still cannot find it, contact us so we can investigate with the carrier.
Address changes
Check your address before placing an order. If you spot a mistake, contact us immediately. We will try to update it before shipment, but changes are not guaranteed once the order is being dispatched.
If a parcel is returned because of an address or delivery issue, we will contact you to discuss the available options and any costs before arranging another shipment.
Taxes and import charges
Any taxes or import charges collected by REVKOVA are shown at checkout. If a carrier or customs authority requests an additional payment, contact us before paying so we can check it.
Returns and refunds
For return eligibility, return postage, and refund times, read our Refund & Return Policy.
Need help?
Send us your question. For order support, include your order number.