Returns & Refunds Policy

REVKOVA / CUSTOMER SUPPORT

Returns & refunds.

How to request a return, report a problem, or get a refund.

30 daysReturn request window

From the day your item arrives.

UnusedChange-of-mind returns

See the conditions and legal exceptions below.

2–7 daysApproved refunds

Business days to issue the refund.

01

30-day return requests

You can request a change-of-mind return within 30 calendar days of receiving your item. To start, contact us with your order number and the item you want to return.

This voluntary return window does not limit your legal rights for faulty, damaged, or misdescribed goods.

02

Return condition

For our voluntary change-of-mind returns, items must be unused, unworn, unwashed, and uninstalled, with their tags, accessories, and original packaging.

Do not ride in or install an item you intend to return as unused. These conditions do not remove any legal right to inspect an item or return a faulty product.

03

How to return an item

  1. Contact us. Include your order number, the item, and your reason for returning it. A reason is not required when exercising a legal cancellation right.
  2. Get the return instructions. We will give you the correct address. Do not send a return to the address on the parcel unless we tell you to.
  3. Send the item back. For voluntary returns, send it within 14 calendar days of receiving our instructions. Keep your proof of postage; tracked shipping is recommended.

Contacting us first helps your return reach the correct location. It does not make statutory cancellation rights subject to our approval.

04

Return shipping costs

Changed your mind, chose the wrong size, or ordered an incompatible item: you pay return postage, provided the item was described correctly.

Damaged, defective, incorrect, or not as described: REVKOVA covers the necessary return postage. Contact us first so we can arrange the return or agree reimbursement.

If the compatibility information we supplied was wrong, we will treat that as our error.

05

Damaged or incorrect items

If something is damaged, faulty, missing, or different from what you ordered, Contact us as soon as you notice. Send your order number, a short description, and clear photos where possible.

We will review the issue and arrange an appropriate remedy, such as a replacement or refund, in line with your legal rights. Do not use or install an item that appears unsafe or damaged.

You do not lose a valid faulty-goods claim just because the item has been opened or the original packaging is missing.

06

Refunds

We will let you know when we receive your return and confirm the outcome after inspection. Approved refunds are issued to your original payment method within 2–7 business days. Any shorter legal deadline takes priority.

Your bank or payment provider may take additional time to show the credit. If it has not appeared within 15 business days of approval, contact us.

We do not deduct a restocking fee from an eligible return. If a refund is refused or reduced, we will explain why and respect any rights you have under applicable law.

07

Exchanges

Contact us before returning an item for a different size or version. Exchanges depend on availability and the item meeting the return conditions. We will confirm the process and any price or shipping difference before you agree.

08

Cancellations

You can cancel an order free of charge before it ships. Contact us as soon as possible with your order number.

After shipment, we usually cannot stop the parcel. You can still request an eligible return, and any legal right to cancel remains unaffected.

09

Custom items

Items made to your personal specifications or personalized for you are excluded from change-of-mind returns, where permitted by law. Choosing a standard size or color does not by itself make an item personalized.

This exclusion does not apply when an item is faulty, damaged, incorrect, or not as described.

10

Your consumer rights

Where UK or EU distance-selling rules apply, you generally have 14 days after delivery to notify us that you are cancelling, then 14 days to send the goods back. Legal exceptions can apply, including genuinely personalized goods.

For eligible statutory cancellations, we refund the item price and standard outbound delivery charge. Refunds are due within the applicable legal deadline; where permitted, we may wait for the returned goods or evidence of return, whichever arrives first.

You may inspect goods as you would in a shop. Excess handling that reduces their value may affect the refund where the law allows. Customer-paid return postage applies only where lawfully disclosed.

Our voluntary conditions never override mandatory consumer rights, including rights relating to faulty goods.

Need help?

Send us your question. For order support, include your order number.

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